Privacy Policy

Jolly Bus Service ("we", "us", or "our") operates the website jollybusservice.com (the "Site"). This Privacy Policy informs you of our policies regarding the collection, use, and disclosure of Personal Information we receive from users of the Site and our services.

We use your Personal Information only for providing and improving the Site and services. By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information Collection and Use

While using our Site and services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, phone number, and postal address ("Personal Information").

Types of Personal Information we collect:

• Contact Information: Name, email address, phone number, and postal address.
• Booking Details: Information related to your bus bookings, including routes, dates, seat preferences, and passenger names.
• Payment Information: While we do not store full payment card details on our servers, we may collect transaction details related to payments made for our services. This information is processed by secure third-party payment gateways.
• Communication Data: Records of your communications with us, including customer support inquiries, feedback, and survey responses.

2. Log Data

Like many site operators, we collect information that your browser sends whenever you visit our Site ("Log Data"). This Log Data may include information such as your computer's Internet Protocol ("IP") address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

3. Cookies

Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

We use "cookies" to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

4. How We Use Your Information

We use your Personal Information for various purposes, including:

• To process and manage your bus bookings and travel arrangements.
• To communicate with you regarding your bookings, updates, cancellations, and other service-related issues.
• To provide customer support and respond to your inquiries.
• To improve our website, services, and user experience.
• To send you promotional offers, newsletters, and marketing communications, subject to your preferences (you can opt-out at any time).
• To conduct research and analysis to better understand our customers and market trends.
• To detect, prevent, and address technical issues or fraudulent activities.
• To comply with legal obligations and enforce our terms and conditions.

5. Information Sharing and Disclosure

We do not sell, trade, or otherwise transfer your Personal Information to outside parties without your consent, except in the following limited circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, analytics providers, customer support platforms). These third parties are obligated to keep your information confidential and use it only for the specific purposes for which we disclose it to them.
• Legal Requirements: We may disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency request).
• Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your Personal Information may be transferred as part of the transaction. We will notify you via email and/or a prominent notice on our Site of any such change in ownership or control of your Personal Information.
• With Your Consent: We may share your information with third parties when we have your explicit consent to do so.

6. Security

The security of your Personal Information is important to us. We implement various administrative, technical, and physical security measures to protect the Personal Information you provide. However, remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

7. Your Data Protection Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your Personal Information:

• Right to Access: You have the right to request copies of your Personal Information that we hold.
• Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• Right to Erasure: You have the right to request that we erase your Personal Information, under certain conditions.
• Right to Restrict Processing: You have the right to request that we restrict the processing of your Personal Information, under certain conditions.
• Right to Object to Processing: You have the right to object to our processing of your Personal Information, under certain conditions.
• Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• Right to Withdraw Consent: If we are relying on your consent to process your personal information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the details provided in the "Contact Us" section below.

8. Links to Other Websites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

9. Children's Privacy

Our Service does not address anyone under the age of 18 ("Children").

We do not knowingly collect personally identifiable information from children under 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us. If we discover that a child under 18 has provided us with Personal Information, we will delete such information from our servers immediately.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• By phone: +91-9607488732
• By email: jollytravels9123@gmail.com
• By mail: H.NO. SHOP G/4 CHURCH VIEW,COMPLEX VARCA Goa - 403721